Service Mapping Research Project

The main objective of the Service Mapping Project is to identify key trends, strengths and opportunities related to the service system for newcomers in Surrey in order to establish consistent, innovative and coordinated service delivery and improve accessibility of services to newcomers.

The Social Planning and Research Council of BC (SPARC BC) was contracted by the City of Surrey, on behalf of the Surrey Local Immigration Partnership (LIP), to achieve this objective by developing an immigrant service inventory, a survey of senior social infrastructure leaders and stakeholders (hereafter senior leaders) providing services to immigrants and refugees, as well as a series of maps containing service information and socio-demographic data.

The development of the service inventory was based on existing online inventories and was enhanced through a review of internal SPARC BC data on service organizations operating in BC and Surrey. A total of 235 programs and services are included in the inventory and are accessible through an online map of settlement services and programs.

The Surrey Social Infrastructure Leaders Survey was developed to understand the perspectives of senior leaders from government and non-government service organizations (e.g., Executive Directors and Senior Program Officers) regarding those features of Surrey’s service infrastructure that aim to support immigrants and refugees.

A total of twenty-five (25) respondents completed the survey which was open between February 10, 2015 and March 2, 2015. As part of this project, a series of maps were created containing service information and socio-demographic data. As part of the mapping analysis, we identified where in Surrey services relevant to the immigrant and settlement process are located.